3CXBackup Restore Troubleshooting This article helps you recover from 3CX PhoneSystem for Windows Backup and Restore Errors including some tips to make this operation quick and seamless. When a new major version is released, it is recommended to install the latest version.  Here is a procedure to do this. The option “Voice prompts and music on hold” should be enabled in the 3CX backup interface.  This will ensure that all your custom and system prompts together with voicemail intro-prompts are fully backed up and eventually restored.  As a 3CX Administrator, it w... [More]

The 3CX Phone System IVR service is based on VXML and therefore integrates with the web server that you have chosen to use with 3CX. If there are problems with the web server integration, the IVR service may return the following error – “Error in the Ivr, Sorry”. This article describes what you can check if you are running IIS. In some cases, other applications running on IIS (Internet Information Services) will modify the 3CX Web settings. Missing PromptsThe most likely cause is missing prompts. In this case the error will only happen for certain prompts or menus. Go to ... [More]

berofix die neuste Generation an aktiven Schnittstellenkarten und Boxen aus dem Hause beroNet. Mit der berofix Produktserie bietet beroNet eine hoch flexible und skalierbare Hardwarelösung an, um ISDN (BRI / PRI)-, und in Zukunft Analog (FXS/FXO) sowie GSM-Umgebungen in nahezu jedes SIP basierte VoIP-System zu integrieren. berofix ist kein Media-Gateway und keine standard PCI/PCIe Karte, bei der Sie irgendwelche proprieäteren Treiber installieren müssen, daher nennen wir es eine "Gateway-Karte". Features wie Echocancellation, Codec Translation (G.729a u.v.m.) sowie T.38 Fax ov... [More]

Creating a dial plan for a Beronet berofix that can select a line With a Beronet Card, and proper configuration, you are able to choose the exact line/port on which you want to dial out. This feature is requested for lines that have different MSN/DID/DDI numbers. In addition it is useful for companies that are sharing a PBX and want to have each company use ‘their’ telephone line so as to ensure transparent billing. This article explains how to configure this using a Beronet Berofix card. For this scenario we will need the line numbers for each ISDN line. In this example we will ... [More]

This is a complete guide that will provide detailed information on how to configure Secure 3CX PhoneSystem to use SIP with TLS: Setup 3CX Phone System with Secure SiP (TLS) (In this way the SiP messaging will be encrypted and therefore more secure) Create certificates with Simple CA. Use Microsoft’s inbuilt importer for trusted certificates and Configure IPPhones to communicate SiP securely. Phones mentioned in this article will be 3CXPhone, Eyebeam and Snom Pre-Requisites Download SimpleCA from here: ( Download SimpleCA )Extract the contents of the SimpleCA ZIP file to &ldqu... [More]

3CX mit Microsoft Dynamics NAV 3CX PhoneSystem V.8 for Windows ist eine Software-basierte IP-Telefonanlage, die speziell für Microsoft Windows konzipiert wurde. 3CX ersetzt traditionelle Hardware-Telefonanlagen vollständig und besticht durch Kostenvorteile und Flexibilität. Die Vorarlberger Navision-Experten von InnoNav haben die Business-Software Dynamics NAV nun mit 3CX verknüpft, um das Produkt noch effizienter zu machen. Bei einem eingehenden Anruf werden automatisch Informationen aus Navision gesucht und der Kontakt entsprechend angezeigt. Findet das System keine Date... [More]

3CX CRM Integration overview 3CX Assistant includes a CRM Integration module to allow it to integrate with Microsoft Outlook or Salesforce.com When a call arrives to your extension, you will be notified about it with a screen pop-up containing the information of the contact that is calling you. In order to do this, the CRM integration module searches in Microsoft Outlook Contact folder or Salesforce Contact and Lead tables. If the callerid matches an entry in the CRM application database, the contact’s information will be shown in the screen pop-up. If the Caller ID is not matched, you ... [More]

After high demand from 3CX administrators worldwide, we have finalized a version of the 3CX Assistant that is specifically designed for Windows Server OS with Terminal service roles enabled.  This installation package is available for download from here. Things to note in the 3CX Assistant TS installation (V8.11138): The Assistant installation will not prompt you to choose whether to install CRM or the 3CX Phone. These will be installed automatically but will not be enabled. The remote user must enable CRM and 3CX Phone Manually The 3CX TAPI Service will not be included because TAPI ... [More]